Terms of Service

Last updated: May 6, 2026

IMPORTANT NOTICE - PLEASE READ BEFORE ORDERING

ALL SALES ARE FINAL. Every URNORY product is custom-made and personalized to your specific order. We do not accept returns, exchanges, or refunds except for verified manufacturing defects (Section 7). This notice is provided in compliance with New York General Business Law § 218 and is also displayed at checkout.

This agreement contains a binding arbitration clause and class-action waiver (Section 15). By placing an order, you agree to resolve disputes through individual arbitration and waive your right to a jury trial or to participate in any class or representative action.

Company and Brand
Acceptance of Terms
Eligibility and Accounts
Orders, Personalization, and Custom Production
Pricing, Taxes, and Payment
Production Time and Shipping
Returns, Remakes, and Cancellations
Product Information and Care
Intellectual Property
Third-Party Services
Warranties and Disclaimers
Limitation of Liability
Indemnification
Local Rules and Regulatory Compliance
Dispute Resolution and Governing Law
Privacy and Communications
Changes to the Terms
Accessibility Statement
No Resale; Anti-Competitive Use; No Scraping
AI and Machine Learning Disclosure
DMCA Copyright Policy
Assignment, Entire Agreement, Severability, and Survival
Contact

White-Label Partner Addendum (Funeral Homes)

1. Company and Brand

PSS LLC, doing business as URNORY, is a Brooklyn, New York based manufacturer of custom-made cremation urns. URNORY designs, prints, finishes, photographs, and ships personalized urns from its in-house facility, and also operates branded white-label urn stores for funeral homes and similar partners. "PSS," "URNORY," "we," "us," and "our" refer to PSS LLC. "You" refers to the purchaser, site visitor, or White-Label Partner, as the context requires.

2. Acceptance of Terms

By accessing the site, placing an order, or using any URNORY service (including any white-label storefront we operate), you agree to be bound by these Terms of Service. If you do not agree, do not use the site and do not place an order.

2.1 Binding agreement. These Terms form a legally binding contract between you and PSS LLC. They include a binding arbitration clause and a class-action waiver (Section 15). Read them carefully.

2.2 Governing language. These Terms are drafted in English. If we provide a translation, the English version controls in case of any conflict.

2.3 Electronic signature. By clicking "I agree," checking an acceptance box, placing an order, or otherwise indicating consent, you agree that your electronic action constitutes a legally binding signature under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA), and that this agreement is enforceable to the same extent as a handwritten signature.

3. Eligibility and Accounts

You must be at least 18 years old and legally able to enter into a binding contract to purchase. You are solely responsible for the accuracy of all information provided at checkout, including spelling of names, dates, dedications, photo selections, and shipping address. You are responsible for safeguarding any account credentials and for all activity under your account.

4. Orders, Personalization, and Custom Production

4.1 Every product is custom-made. Every URNORY product is custom-manufactured and personalized for you after the order is placed. Each order is unique, non-stock, and produced specifically for the purchaser. The product cannot be resold, restocked, or reused. By placing an order, you expressly acknowledge that the product is custom and you waive any right of return, refund, or cancellation except as expressly provided in Section 7.

4.2 Final sale. All custom and personalized orders are final sale. You are placing a binding order for a one-of-a-kind manufactured item.

4.3 Manual review and design discretion. Every order is manually reviewed by our team. We may, at our sole discretion, adjust layout, spacing, capitalization, font sizing, image cropping, color separation, and legibility to achieve the best printed result while preserving your intended content. These adjustments are part of our craftsmanship and are not grounds for return, refund, or remake.

4.4 No customer proof. No pre-production sample. We do not send a final proof for approval. We do not produce pre-production samples. The on-screen preview at checkout (if any) is the only visual reference and is approximate only. By placing your order you authorize production based on the information you submitted, without any further approval step.

4.5 Color, finish, and preview disclaimer. You acknowledge and agree that:

(a) On-screen colors, mockups, renderings, and previews are simulations only and do not, and cannot, accurately represent the final printed product;

(b) Screen illumination, monitor calibration, lighting conditions, and the gamut differences between RGB displays and physical print processes (CMYK plus white plus varnish, with substrate effects) will produce visible color differences between what you see on a screen and the finished product;

(c) Variations in hue, saturation, brightness, gloss, sheen, ink coverage, and finish are inherent to custom printing on three-dimensional ceramic, metal, or composite substrates;

(d) None of the above are defects, and none entitle you to a return, refund, remake, or any other remedy.

4.6 Production tolerances. Hand-finishing and custom manufacturing produce minor variations. Variations of up to ±3 mm in dimension or alignment, slight differences in gloss or finish, and color shifts within standard print profiles are within normal tolerance and are not defects.

4.7 Change requests. You may submit a change request after ordering. If production has not started, we may, at our sole discretion, attempt to accommodate it. Once production starts, no changes can be made and no cancellations will be accepted. We are not obligated to honor any change request.

4.8 License to use your content. You grant PSS a non-exclusive, worldwide, royalty-free, fully paid-up, sublicensable license to use, reproduce, modify, adapt, crop, color-correct, and display the text, images, logos, photographs, and other content you submit, for the purposes of (a) producing and delivering your order, (b) providing customer support, (c) internal quality control and training, and (d) anonymized portfolio or marketing use that does not identify the deceased, the purchaser, or any inscription. The license described in (a) through (c) survives indefinitely for record-keeping purposes.

4.9 Your warranties about content. You represent and warrant that you own or have all necessary rights, permissions, consents, and licenses for any content you submit, including:

(a) Images, likenesses, or names of any living or deceased individual (including rights of publicity under New York Civil Rights Law §§ 50–51 and analogous statutes in other states);

(b) Copyrighted artwork, photographs, illustrations, fonts, and designs;

(d) Military, governmental, religious, fraternal, or organizational emblems (subject to specific federal and state regulations);

(e) Any other protected material.

You bear sole responsibility for obtaining, documenting, and producing on demand evidence of all such rights. PSS has no duty to verify rights and is entitled to rely entirely on your representations. You agree to indemnify PSS for any claim arising from a breach of this warranty under Section 13.

4.10 Creative work product. Any layouts, typographic choices, compositions, color palettes, mockups, renderings, or artwork created or adapted by PSS in connection with your order remain the exclusive property of PSS. You receive a personal, non-transferable, non-commercial license to use such creative work only as embodied in the physical product you purchase. You may not reproduce, redistribute, or commercialize PSS creative work in any form.

4.11 Specification and product changes. We may modify materials, finishes, dimensions, suppliers, or production processes at any time without notice, provided such changes do not materially degrade the function or appearance of the product. We may discontinue any product at any time.

4.12 Prohibited content. You may not submit content that is illegal, infringing, hateful, harassing, obscene, defamatory, sexually explicit, or that misuses third-party trademarks, copyrighted works, or likenesses without express written permission. We may decline, suspend, or cancel any order containing such content at our sole discretion. If we cancel an order under this section, we may, at our sole discretion, refund the product price (excluding any setup, design, or processing fees) or retain payment to cover work already performed.

4.13 Right to refuse, limit, or cancel. We may refuse, limit, modify, or cancel any order at our sole discretion, including for suspected fraud, suspected infringement, suspected misuse, payment-verification failure, pricing errors, or any other reason permitted by law. If we cancel an order before production starts, we will refund the product price. We are not liable for any other costs, expenses, or damages associated with cancellation.

4.14 Obvious typos. We may, but are not required to, correct obvious spelling, capitalization, or spacing errors. You remain solely responsible for the accuracy of all text and content. We do not guarantee that any error will be caught.

4.15 Manufacturing partners. We may use qualified third-party partners for components, finishing, fulfillment, or related services while maintaining final personalization and quality control in our Brooklyn facility.

4.16 No reservations or holds. We do not reserve, hold, or guarantee inventory of base products or materials. Pricing, availability, and product selection are subject to change at any time before an order is accepted by us.

5. Pricing, Taxes, and Payment

Prices are in U.S. dollars and may change without notice. Applicable taxes, shipping, and handling are added at checkout. You authorize us to charge the payment method you select for the full order amount, including taxes and shipping.

5.1 Pricing errors. If a product is listed at an incorrect price due to typographical, technical, or pricing-feed error, we reserve the right to refuse or cancel any order, even after the order has been confirmed and payment captured. In such cases we will refund the amount charged.

5.2 Taxes and exemptions. Resellers and tax-exempt entities must provide a valid exemption certificate before purchase. Refunds for tax after checkout are not provided.

5.3 Payment authorization and verification. You authorize us to obtain payment authorizations and to verify identity, billing, and payment details. We may refuse, hold, or cancel an order if verification fails or if we suspect fraud or unauthorized use.

5.4 Chargebacks. Before filing a chargeback, you agree to contact us through the form at urnory.co or by email at info@pssart.com and allow us at least ten (10) business days to resolve the issue. We will provide carrier records, production records, photographs, design files, and order confirmations in response to any dispute. You agree that:

(a) A chargeback filed without first contacting us is a material breach of these Terms;

(b) We may pursue collection, including reasonable attorneys' fees and costs, for chargebacks ultimately decided in our favor;

(d) We may permanently ban any account or partner that files wrongful chargebacks.

5.5 Late or failed payment. All amounts owed to PSS are due upon order. Late or failed payments may be subject to interest at the lesser of 1.5% per month or the maximum legal rate, plus collection costs.

6. Production Time and Shipping

6.1 Production estimates. Stated production times, including any "ships within 24 hours" claim, are estimates only and apply during business hours, U.S. Eastern Time, Monday through Friday, excluding U.S. national holidays and Jewish holidays observed by PSS. The production clock starts only after (a) payment has cleared, (b) all required files are received in printable condition, and (c) any internal review is complete. Orders received after the daily cutoff are processed on the next business day. Estimated production and ship times are not guarantees and are not part of the contract.

6.2 Carriers and methods. We ship via third-party carriers including but not limited to USPS, UPS, FedEx, and DHL. Available shipping options and rates are displayed at checkout based on destination, weight, and dimensions. Selecting expedited shipping reduces transit time only - not production time.

6.3 Title and risk of loss. All shipments are by third-party carriers. Title and risk of loss transfer to you at the moment the carrier accepts the package, to the fullest extent permitted by law. From that point forward, PSS has no liability for loss, damage, theft, delay, weather, carrier error, or any other shipping issue. Shipping insurance, where offered, is at your option and at your expense.

6.4 Addresses, reshipment, and signature. You are solely responsible for entering a complete and accurate shipping address. If a package is returned, refused, undeliverable, or lost due to an incorrect, incomplete, or inactive address, you are responsible for all reshipment costs, including a new shipping fee and any handling fee. We may require signature on delivery for higher-value orders at our discretion.

6.5 Delivery issues. You must report missing, lost, or damaged packages within seven (7) calendar days of the carrier's delivery scan or, if the package never arrives, within seven (7) days of the carrier's last tracking update. Reports must include clear photographs of packaging, contents, and damage. Reports made after this window are waived and ineligible for any remedy.

6.6 Force majeure. PSS is not liable for any delay or failure caused by events beyond our reasonable control, including but not limited to carrier disruptions, weather, natural disasters, fire, flood, power or internet outages, hardware failures, software failures, AI-service or automation-platform failures, third-party API outages (including but not limited to cloud hosting, payment processors, design tools, image-generation services, and workflow-automation platforms), supply-chain disruptions, labor disputes, acts of government, war, terrorism, civil unrest, pandemics or epidemics, public-health emergencies, customs holds, and holidays we observe. Performance resumes when the event ends. No refunds, discounts, or remedies are owed for force-majeure delays.

6.7 Pre-orders. Pre-order ship dates are estimates only. We may adjust timelines for any reason. You may cancel a pre-order for a refund of the product price only before production begins.

6.8 International shipping. International shipments may be subject to customs duties, taxes, brokerage, and import fees, which are entirely your responsibility. Customs delays, refusals, or returned shipments are not the responsibility of PSS, and reshipment fees apply. We do not ship to embargoed destinations or to any person or entity on a U.S. sanctions or restricted-party list.

6.9 Tracking. A tracking number is provided when the package leaves our facility. Tracking is supplied by the carrier and PSS does not control its accuracy or update frequency.

7. Returns, Remakes, and Cancellations

This is a critical section. Read it carefully. A customer-facing summary of this section is also available in our Return Policy. In any conflict, this Section 7 controls.

7.1 No returns. No refunds. Final sale. All URNORY products are custom-made and personalized to order. All sales are final. We do not accept returns, exchanges, or refund requests for any reason other than a verified manufacturing defect proven under Section 7.2. This includes but is not limited to:

(a) Customer dissatisfaction with appearance, color, finish, or design;

(b) Differences between on-screen previews and the finished product;

(d) Change of mind, unwanted gift, deceased family preferences, or family disputes;

(e) Late delivery, carrier delays, or force-majeure events;

(f) Refusal of placement by a cemetery, funeral home, or third party;

(g) Variations inherent to AI-assisted design (see Section 20);

(h) Any reason not constituting a manufacturing defect verified by PSS.

7.2 Manufacturing defect - sole exception. A "manufacturing defect" is determined exclusively by PSS in its sole discretion. To qualify, you must:

(a) Notify PSS in writing within seven (7) calendar days of delivery (per the carrier's delivery scan), via the contact form at urnory.co or by email to info@pssart.com;

(b) Provide clear, well-lit photographs and, on request, video evidence of the alleged defect (outer carton, inner packing, product front/back/left/right, close-up of the issue, and the shipping label with tracking number);

(d) Cooperate fully with our investigation, including returning the product if requested.

If PSS determines, in its sole discretion, that a verified manufacturing defect exists, PSS will, at its sole option, either (i) remake and reship the product, or (ii) refund the product price. Expedited shipping, original shipping, taxes, and any other charges are not refunded. PSS's liability under this Section is limited exclusively to remake or product-price refund. No other remedy is available.

7.3 What is NOT a manufacturing defect. The following are expressly not manufacturing defects and are not eligible for any remedy:

(a) Color, hue, saturation, gloss, or finish variations within normal print tolerances;

(b) Differences between on-screen previews and the finished product (RGB screens cannot accurately represent CMYK + white + varnish printing on physical substrates);

(d) Surface texture variations on ceramic, metal, or composite substrates;

(e) Visible brushstrokes, pooling, or texture in varnish or finish layers;

(f) Slight differences between separate orders of the same design;

(g) Errors arising from low-resolution, blurry, dark, compressed, or improperly composed customer-supplied images (including screenshots, social-media downloads, or compressed messaging-app images);

(h) Errors arising from typos, autocorrect, or formatting in customer-supplied text;

(i) Variations inherent to AI-assisted creative interpretation;

(j) Customer dissatisfaction with the artistic interpretation of submitted content.

7.4 Customer-error remakes (goodwill only). For errors caused by you (typos, image quality, design choices), we may, at our sole discretion and without obligation, offer a discounted remake. Any such offer is a one-time courtesy, is not a right, and may be withdrawn at any time. Customer-error remakes require full payment of the discounted price plus shipping in advance.

7.5 Cancellations. Orders may be canceled only before production has started. "Production starts" is determined by PSS and includes design preparation, file processing, color separation, or any pre-print step. Once production has started, no cancellations are accepted and no refunds are issued, in whole or in part. To request a cancellation, submit through the contact form at urnory.co immediately after ordering. We are not obligated to confirm or honor cancellation requests.

7.6 Remake logistics. For approved remakes:

(a) If PSS confirms a manufacturing defect, PSS will, at its option, provide a prepaid return label or permit documented destruction of the defective unit with photographic evidence;

(b) For all other remakes, you are responsible for any return shipping, handling, and reshipment costs.

7.7 No partial refunds, credits, or compensation. PSS does not issue partial refunds, store credits, goodwill credits, shipping refunds, or compensation for inconvenience, distress, missed services, or any other consequential matter, regardless of the circumstances.

7.8 File quality standards. Print quality equals file quality. For best results, submit images at 300 DPI at final printed size with embedded color profile, and vector logos in .svg, .eps, .pdf, or .ai format where possible. Screenshots, social-media downloads, compressed messaging-app images, or files under 1 MB will likely print soft, pixelated, or distorted. That outcome is your responsibility, not ours.

7.9 Hygiene and safety on returns. Any approved return must be unused, empty, and in original condition. Items that have come into contact with cremated remains, ashes, or any organic material cannot be accepted for return under any circumstance, except where required by law.

7.10 Unauthorized returns. Returns sent without an RMA (Return Merchandise Authorization) issued by PSS will be rejected, returned to sender, or destroyed at our discretion. Risk of loss for unauthorized returns remains entirely with the sender.

7.11 Waiver of statutory return rights. To the maximum extent permitted by law, you waive any statutory or regulatory right of return, withdrawal, or cooling-off period applicable to custom-made or personalized goods.

8. Product Information and Care

Capacities are expressed in cubic inches. Standard adult urns are approximately 200 cubic inches, generally suitable for an adult up to approximately 200 lb. Mini keepsakes are approximately 1.5 cubic inches (about 5 teaspoons), intended for sharing portions only. Indoor display only. Wipe with a soft, dry cloth. Do not use abrasives, solvents, alcohol, or cleaning chemicals. Not for food, drink, or any liquid. Not waterproof. Not designed for outdoor exposure, burial, or scattering at sea unless expressly stated.

8.1 Capacity disclaimer. Capacity figures are approximate. Suitability for a specific individual depends on multiple factors including bone density and crematory practices. PSS makes no guarantee that any specific quantity of cremated remains will fit, and is not liable if it does not.

8.2 Measurement and finish tolerances. Hand-finishing produces minor variations in dimension (up to ±3 mm), alignment, gloss, sheen, and color. Such variations are not defects. See Section 7.3.

8.3 Product origin. Where we state "Made in USA," items are manufactured and personalized in the United States. Raw materials, components, and substrates may be domestic or imported.

8.4 Compatibility. PSS does not guarantee compatibility with any third-party urn vault, cemetery niche, columbarium, pedestal, display stand, or accessory unless expressly stated in the product listing. You are responsible for confirming dimensions, fit, and any third-party regulations before ordering. Refusal of placement by a third party is not grounds for return or refund.

8.5 Quality control and portfolio photography. We may photograph finished products for internal quality control, training, process improvement, and anonymized portfolio or marketing use. We will not publish the deceased's name, dates, or specific personal inscriptions for marketing purposes without explicit written consent. Anonymized images (with names, dates, and identifying inscriptions blurred or removed) may be used in our portfolio, marketing, and white-label demonstrations.

8.6 Memorial-use limitations. URNORY products are designed for memorial display of cremated remains only. PSS makes no warranty, representation, or guarantee that:

(a) The product will withstand cremation, burial, exposure to soil, water immersion, scattering at sea, or any environmental exposure beyond indoor display;

(b) The product is suitable for jewelry, body-contact, or skin-contact use unless expressly designated as such (and even then, allergic, dermatological, or sensitivity reactions to materials are the user's risk);

(d) The product is suitable for cemetery interment, columbarium placement, religious ceremony, or any third-party institutional use without prior verification by you of dimensions, materials, and applicable rules.

8.7 California Proposition 65 notice. WARNING: Some URNORY products may contain materials, including ceramic glazes, metal alloys, pigments, or printed coatings, known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov. This notice applies to shipments to California addresses. Where a product-specific Proposition 65 warning is required, it will be displayed on the product page and packaging.

9. Intellectual Property

All images, designs, product photographs, copy, mockups, software, code, dashboards, templates, processes, and other content on or off the URNORY site, including all white-label storefronts, are the exclusive property of PSS LLC or our licensors. Use outside an express written agreement with PSS is prohibited and may result in claims for injunctive relief, damages, statutory damages, and attorneys' fees.

9.1 No implied rights. Except for the limited licenses expressly granted in these Terms, no rights are granted by implication, estoppel, course of dealing, or otherwise.

9.2 Trademarks. "URNORY," "PSS," and any associated logos, marks, and trade dress are trademarks of PSS LLC. Use without written permission is prohibited.

9.3 Copyright complaints. For the procedure for submitting copyright takedown notices and counter-notices under the Digital Millennium Copyright Act, see Section 21.

10. Third-Party Services

Payment processors, design tools, shipping carriers, hosting providers, analytics services, and other third-party services are operated by third parties. Their terms and privacy policies apply in addition to ours, and PSS is not responsible for their acts, omissions, or failures.

10.1 Export and sanctions compliance. You represent that you are not on any U.S. sanctions, embargo, or restricted-party list, and that you will not use the products or services in violation of any export-control law. We do not ship to embargoed destinations.

11. Warranties and Disclaimers

11.1 Limited warranty (Magnuson-Moss disclosure). PSS provides the following limited warranty in compliance with the federal Magnuson-Moss Warranty Act:

(a) Who is covered: the original purchaser only. Not transferable.

(b) What is covered: PSS warrants that, at the time of delivery, the product is reasonably free of manufacturing defects in materials and workmanship, as defined in Section 7.2.

(c) What is not covered: color, gloss, and finish variations within normal print tolerances; dimensional variations within the tolerances stated in Sections 4.6 and 8.2; customer-supplied content errors; damage from misuse, modification, exposure, or unauthorized handling; damage in transit (which is governed by Section 6.3); third-party rejection of the product; and any matter excluded under Sections 7.3 or 11.3.

(d) Duration: seven (7) calendar days from the carrier's delivery scan, after which the warranty expires.

(e) Sole remedy: the exclusive remedy is set forth in Section 7.2 (remake or product-price refund, at PSS's sole option). Expedited shipping, original shipping, taxes, and incidental costs are not refundable.

(f) How to obtain warranty service: notify PSS within the warranty period through the contact form at urnory.co or by email to info@pssart.com, providing the documentation required by Sections 7.2 and 7.3.

(g) State variations: this is a "limited warranty" within the meaning of the Magnuson-Moss Warranty Act. Some U.S. states do not allow limitations on the duration of implied warranties or the exclusion of certain damages, so portions of this warranty may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

11.2 Disclaimer of all other warranties. EXCEPT FOR THE LIMITED WARRANTY IN SECTION 11.1, THE SITE, SERVICES, AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY OTHER WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PSS DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. PSS DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY PREVIEW, MOCKUP, ESTIMATE, OR DESCRIPTION.

11.3 No emotional or sentimental warranty. PSS makes no warranty or representation that the product will meet emotional, sentimental, ceremonial, or religious expectations of any individual or family. Subjective dissatisfaction is not a defect.

11.4 Pre-sale availability. This limited warranty is made available for review prior to purchase on our website. By placing an order, you confirm you have had the opportunity to review it.

Some jurisdictions do not permit certain disclaimers; in those jurisdictions, the disclaimers above apply to the maximum extent permitted by law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.1 IN NO EVENT WILL PSS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST OPPORTUNITIES, LOSS OF GOODWILL, EMOTIONAL DISTRESS, MENTAL ANGUISH, GRIEF, MISSED FUNERAL OR MEMORIAL SERVICES, OR ANY DAMAGES ARISING FROM DELAY, DEFECT, NON-DELIVERY, OR DISSATISFACTION, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF PSS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 PSS'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO AN ORDER WILL NOT EXCEED THE PRODUCT PRICE PAID FOR THAT ORDER (EXCLUDING SHIPPING, TAXES, AND ANY OTHER CHARGES).

12.3 Basis of the bargain. You acknowledge that the limitations in this Section are an essential basis of the bargain and that PSS would not provide the products or services without them.

13. Indemnification

You agree to indemnify, defend, and hold harmless PSS LLC, its officers, directors, employees, agents, affiliates, and partners from and against any and all claims, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) content you submit, (b) your breach of these Terms, (c) your violation of any law or third-party right, including any intellectual-property right, right of publicity, or right of privacy, (d) chargebacks or wrongful disputes you initiate, and (e) any misuse of the products.

14. Local Rules and Regulatory Compliance

Cemeteries, columbaria, religious institutions, scattering locations, and transportation authorities may have their own rules. You are solely responsible for confirming that the product, its dimensions, and its personalization comply with all applicable rules. PSS is not liable if any third party refuses placement, interment, transport, or any other use, and such refusal is not grounds for return or refund.

15. Dispute Resolution and Governing Law

15.1 Governing law. These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

15.2 Mandatory arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the site, the services, or any product, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in New York County, New York. Judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class-action waiver. YOU AND PSS WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, MASS ACTION, OR REPRESENTATIVE PROCEEDING. All disputes must be brought in your individual capacity only. The arbitrator may not consolidate claims and may not preside over any form of representative or class proceeding.

15.4 Pre-dispute negotiation. Before initiating arbitration, you agree to first contact PSS in writing through the contact form at urnory.co or by email at legal@pssart.com, describing the dispute and the relief sought, and to allow PSS at least sixty (60) days to attempt informal resolution.

15.5 Time limit to bring claims. Any claim arising out of or relating to the site, services, or products must be filed within one (1) year after the cause of action accrues. Otherwise the claim is permanently barred, to the fullest extent permitted by law.

15.6 Opt-out. You may opt out of arbitration only by sending written notice to legal@pssart.com within thirty (30) days of your first purchase. The notice must include your name, order number, and a clear statement that you wish to opt out. Opting out does not affect any other provision.

15.7 Small claims and injunctive relief. Either party may bring an individual action in small claims court. Either party may also seek temporary or permanent injunctive relief in court to protect intellectual property or confidential information.

15.8 Severability of arbitration clause. If the class-action waiver is found unenforceable as to a particular claim, that claim must proceed in court, but all other claims remain subject to arbitration.

15.9 Exclusive venue (non-arbitrable matters). For any matter not subject to arbitration, the exclusive venue is the state and federal courts located in New York County, New York, and you consent to personal jurisdiction there.

16. Privacy and Communications

Our Privacy Policy, available at urnory.co/privacy, is incorporated by reference into these Terms and explains how we collect, use, and share personal data, including disclosures required under the California Consumer Privacy Act (CCPA/CPRA), Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA, and the EU/UK General Data Protection Regulation (GDPR) where applicable. By placing an order, you consent to receive transactional and service messages about your order by email, SMS, and WhatsApp. You may opt out of marketing messages at any time by following the instructions in the message.

16.1 Data retention and deletion. We retain order files, design files, customer-supplied content, and personalization data for fulfillment, support, quality control, portfolio, accounting, and legal-compliance purposes. You may request deletion after fulfillment, subject to legal retention requirements, accounting obligations, security backups, and our continuing rights under Sections 4.8 and 8.5.

16.2 SMS and WhatsApp disclosures. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of non-essential messages and HELP for help. Transactional messages relating to your order may continue regardless of marketing opt-out.

16.3 CAN-SPAM compliance. All marketing emails from PSS will (a) clearly identify the sender, (b) include a working unsubscribe mechanism, (c) honor opt-out requests within ten (10) business days, and (d) include the physical mailing address of PSS LLC. To opt out of marketing emails, click the unsubscribe link in any marketing message or email legal@pssart.com. Transactional and order-related emails are exempt from CAN-SPAM opt-out.

16.4 Telephone Consumer Protection Act (TCPA). By providing a phone number at checkout and consenting to SMS or WhatsApp communications, you expressly authorize PSS and its service providers to send transactional and, where you opt in, marketing messages using automated dialing or messaging systems. Consent is not a condition of purchase. Standard message and data rates apply.

17. Changes to the Terms

We may update these Terms at any time by posting a new version with a new effective date. Changes apply to all orders placed after the effective date. Continued use of the site after changes means you accept the updated Terms. It is your responsibility to review the Terms before each order.

18. Accessibility Statement

PSS is committed to making its website and services accessible to people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Accessibility is an ongoing process; despite our efforts, some content may not yet be fully accessible.

18.1 Reporting accessibility issues. If you encounter an accessibility barrier or have feedback regarding accessibility, please contact us through the form at urnory.co or email legal@pssart.com with subject line "Accessibility." We will work in good faith to address reported issues within a reasonable time. This statement is provided to support compliance with the Americans with Disabilities Act (ADA) and analogous state laws.

18.2 No waiver of rights. Nothing in this Section limits any rights you may have under the ADA or other applicable accessibility laws.

19. No Resale; Anti-Competitive Use; No Scraping

19.1 No resale. You may not purchase products for resale, redistribution, reverse-engineering, or competitive analysis without our prior express written approval. Unauthorized resale (a) voids any warranty to the extent permitted by law, (b) is grounds for immediate cancellation and account termination, (c) constitutes trademark misuse and dilution actionable under the Lanham Act, and (d) entitles PSS to seek injunctive relief, damages, statutory damages, and attorneys' fees.

19.2 Authorized resellers only. Only White-Label Partners under written agreement (see Addendum) and other parties with written PSS authorization may resell URNORY products. PSS reserves the right to track, identify, and pursue unauthorized resellers, including by purchasing test orders, using watermarking, and cooperating with marketplace platforms.

19.3 No scraping or automated access. You may not scrape, crawl, harvest, mirror, frame, or use automated tools (bots, AI scrapers, headless browsers, residential-proxy networks, etc.) to access the site, except for legitimate search-engine indexing that respects our robots.txt. Violations constitute unauthorized access under the Computer Fraud and Abuse Act (CFAA) and applicable state computer-crime laws.

19.4 No AI training. You may not use any URNORY content, images, designs, product photography, copy, layouts, or metadata to train, fine-tune, evaluate, or benchmark any artificial-intelligence or machine-learning model without express written permission. All such use is prohibited and reserved by PSS.

20. AI and Machine Learning Disclosure

PSS uses artificial intelligence (AI) and machine-learning tools in its design and production workflow. We provide this disclosure for transparency and to comply with emerging consumer-protection expectations and the EU Artificial Intelligence Act, where applicable.

20.1 How we use AI. We use AI for design generation and assistance (image generation, prompt enhancement, inpainting), layout and composition optimization, customer-support drafting and routing, internal quality control, advertising and listing optimization, and fraud detection.

20.2 Human review. Every personalized order is manually reviewed by a human team member before production. AI is a tool used to assist our team. Final decisions about whether to produce, modify, or reject an order rest with PSS personnel.

20.3 AI variations are not defects. AI image-generation tools may produce results that differ in subtle or significant ways from what you imagined, even when given the same input. Variations in artistic interpretation, color, composition, and detail are inherent to AI-assisted design and are not defects. See Section 7.3.

20.4 Style approximation. When you select or describe a style, the AI generates a unique interpretation. We do not guarantee that the generated design will match any prior example, sample, or external reference exactly.

20.5 Customer-supplied AI content. If you submit AI-generated images or text from external tools (such as ChatGPT, Midjourney, DALL-E, or similar), you represent and warrant that you have the right to use and distribute such content commercially under the AI provider's terms. PSS is not responsible for verifying provenance or rights of customer-supplied AI content.

20.6 Your data is not used to train external AI. We do not provide your customer-submitted text, images, photographs, names, dates, or inscriptions to third-party AI providers for the purpose of training their general-purpose AI models, except where strictly necessary to process your order.

20.7 No automated decisions with legal effects. PSS does not use AI to make solely automated decisions that produce legal or similarly significant effects about you, as defined under GDPR Article 22. Order decisions, refunds, claim outcomes, and customer-service determinations involve human review.

21. DMCA Copyright Policy

PSS respects intellectual-property rights and complies with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512).

21.1 Designated DMCA Agent. Notices and counter-notices must be sent to: DMCA Agent - PSS LLC, doing business as URNORY Email: legal@pssart.com | Subject: DMCA Notice

21.2 Takedown notice requirements. A valid DMCA notice must include all of the following per 17 U.S.C. § 512(c)(3):

(a) Identification of the copyrighted work claimed to have been infringed;

(b) Identification of the allegedly infringing material with sufficient detail to locate it;

(d) A statement of good-faith belief that the use is not authorized by the copyright owner, agent, or law;

(e) A statement, under penalty of perjury, that the information is accurate and you are authorized to act;

(f) Your physical or electronic signature.

Incomplete notices will not be processed.

21.3 Counter-notification. If you believe material was removed by mistake, you may submit a counter-notice meeting the requirements of 17 U.S.C. § 512(g), including your consent to the jurisdiction of the federal district court where you reside (or, if outside the United States, the Southern District of New York).

21.4 Repeat infringers. In accordance with 17 U.S.C. § 512(i), PSS will terminate the accounts of users and partners who are repeat infringers.

21.5 Misrepresentations. Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake, may be liable for damages, including costs and attorneys' fees.

21.6 Trademark and right-of-publicity complaints. For trademark or right-of-publicity claims (under New York Civil Rights Law §§ 50–51 or analogous state statutes), contact legal@pssart.com with the appropriate subject line and provide proof of identity, mark/registration, and the alleged unauthorized use. Such claims are reviewed in good faith but are not bound by DMCA timelines.

22. Assignment, Entire Agreement, Severability, and Survival

22.1 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent is void. PSS may assign these Terms, in whole or in part, freely and without notice, including in connection with a merger, acquisition, restructuring, or sale of assets.

22.2 Entire agreement. These Terms, together with our Privacy Policy and any applicable Addendum, constitute the entire agreement between you and PSS regarding the site, services, and products, and supersede all prior or contemporaneous communications, understandings, and agreements.

22.3 Severability. If any provision is found unenforceable, that provision will be modified to the minimum extent necessary to be enforceable, and the remaining provisions will remain in full force.

22.4 No waiver. Failure to enforce any provision is not a waiver of that or any other provision.

22.5 No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

22.6 Headings. Headings are for convenience only and do not affect interpretation.

22.7 Survival. Sections relating to intellectual property, prohibited content, content licenses, warranties and disclaimers, limitation of liability, indemnification, dispute resolution, taxes, data retention, no-resale, AI disclosure, DMCA, and survival will survive termination or expiration of these Terms.

23. Contact

Customer service & claims: contact form at urnory.co
General inquiries: info@pssart.com
Legal notices, DMCA, privacy requests, accessibility, arbitration opt-out: legal@pssart.com

PSS LLC, doing business as URNORY Brooklyn, NY, United States

White-Label Partner Addendum

(Funeral Homes and Authorized Resale Partners)

This Addendum applies when PSS operates a branded online urn store ("Storefront") for the business of a Partner ("Partner," "you"). It supplements and incorporates the Terms of Service. In any conflict between this Addendum and the Terms, this Addendum controls for partner-PSS operations only; the Terms govern the relationship with end customers.

A1. Storefront and branding. PSS provides, hosts, maintains, and operates a branded Storefront integrated with the Partner's website. Partner grants PSS a non-exclusive, royalty-free license to use Partner's name, logo, trade dress, and brand assets solely to operate the Storefront and related materials (including printed QR catalogs). PSS retains all rights in the underlying platform, software, design system, code, dashboards, templates, product catalog, photography, and creative work.

A2. Pricing and margins.

(a) Partner sets retail prices within the Storefront, subject to a minimum at or above PSS's listed wholesale base cost for each product;

(b) Partner receives the margin between the retail price set by Partner and the PSS wholesale base, less applicable processor fees, taxes, refunds, chargebacks, and any partner-incurred costs;

(c) PSS may update wholesale base costs with thirty (30) days' written notice. Partner is responsible for adjusting retail prices accordingly. PSS is not liable for margin compression caused by Partner's failure to adjust;

(d) Shipping and tax collected from end customers are passed through and are not part of margin;

(e) Partner may not advertise, promise, or imply pricing, terms, delivery times, or guarantees outside the Storefront that conflict with the Terms.

A3. Order flow and fulfillment. PSS fulfills directly to the end customer. Most personalized orders ship within twenty-four (24) business hours, subject to Section 6 of the Terms (which applies as written, including all force-majeure and estimate disclaimers). Packing slips and outer packaging are neutral by default; co-branded packaging is available subject to additional setup and per-unit fees.

A4. Payment settlement. Payouts of Partner margin occur every two (2) weeks (or on a schedule PSS designates) to the bank account Partner designates, net of: refunds, chargebacks, processor fees, reversed transactions, taxes withheld, partner-incurred costs, and any amounts Partner owes PSS. PSS may withhold payouts during any pending dispute, chargeback investigation, suspected fraud, breach investigation, or termination wind-down. Payout reports are made available through the Partner Dashboard.

A5. Returns, remakes, and customer disputes.

(a) End-customer returns and remakes follow Section 7 of the Terms strictly. The same no-refund, no-return policy applies to Storefront orders;

(b) PSS handles product-related defect investigations and remakes;

(c) Partner is solely responsible for any pricing promises, delivery promises, warranties, or representations Partner or its staff makes outside the Storefront;

(d) If Partner issues a goodwill refund or credit outside the Storefront, Partner does so at Partner's sole expense and may not deduct it from PSS;

(e) Partner-initiated chargebacks or disputes against PSS that lack merit are subject to Section 5.4 of the Terms and may result in netting against future payouts and termination of this Addendum.

A6. Support and SLAs. PSS provides customer support for product, fulfillment, and Storefront issues. Standard response is within one (1) business day. Active-funeral or rush issues are prioritized at PSS's reasonable discretion. Response and resolution times are commercially reasonable estimates only and are not guarantees.

A7. Data and privacy.

A7.1 Each party is an independent controller for personal data collected on its own properties. Partner must not transmit end-customer personal data to PSS except as needed to fulfill an order.

A7.1.1 Subprocessors. PSS uses third-party service providers ("Subprocessors") to operate the Storefront, including but not limited to: cloud hosting providers, payment processors, shipping carriers, email and SMS providers, analytics services, and design/automation tools. A current list of material Subprocessors is available to Partner upon written request. PSS will use commercially reasonable efforts to ensure each Subprocessor maintains appropriate data-protection commitments. PSS remains responsible to Partner for the acts and omissions of its Subprocessors as if they were PSS's own, subject to the limitations of liability in this Addendum and the Terms.

A7.1.2 Data-breach notification. If PSS becomes aware of a confirmed personal-data breach affecting Partner's customer data held by PSS, PSS will notify Partner without undue delay and provide reasonable cooperation in Partner's own breach-notification obligations. Notification is not an admission of fault or liability.

A7.2 Confidentiality. Each party must keep the other party's non-public business, technical, financial, and operational information confidential and use it only to operate the Storefront. The PSS platform, dashboards, pricing structure, supplier relationships, design system, and process documentation are PSS confidential information. Confidentiality obligations survive termination indefinitely for trade secrets and for three (3) years for other confidential information.

A7.3 Non-solicitation. During the term and for twelve (12) months after termination, Partner will not solicit, recruit, or hire any PSS employee or contractor with whom Partner had material contact, except through general public advertisements not targeted at PSS personnel.

A7.4 Non-circumvention. During the term and for twelve (12) months after termination, Partner will not directly or indirectly contract with, source from, or attempt to replicate the PSS supply chain, manufacturing process, designs, or product line. Partner will not reverse-engineer the Storefront, dashboard, or any PSS system.

A8. Use of names and photos. PSS will not publish the deceased's name, dates, or personal inscriptions for marketing without explicit written consent. Anonymized portfolio use of finished work is permitted under Section 8.5 of the Terms. Partner consents to PSS's use of Partner's name and logo in PSS's customer list and case studies, unless Partner objects in writing.

A9. Liability and indemnity.

(a) PSS's liability to Partner for any and all claims is capped at the total margin paid by PSS to Partner under this Addendum during the prior three (3) months preceding the claim, or one hundred U.S. dollars ($100), whichever is greater;

(b) Sections 11 (Warranties), 12 (Limitation of Liability), and 13 (Indemnification) of the Terms apply to Partner with full force;

(c) Partner indemnifies PSS for any claim, damage, loss, or expense (including attorneys' fees) arising from (i) Partner's pricing, advertising, representations, or commitments outside the Storefront, (ii) content Partner supplies, (iii) Partner's breach of this Addendum or the Terms, (iv) any claim from Partner's customers based on Partner conduct, and (v) Partner's violation of any law.

A10. Term, termination, and survival.

(a) Either party may terminate this Addendum for convenience with thirty (30) days' written notice;

(b) PSS may terminate immediately for Partner breach, non-payment, fraud, infringement, brand misuse, repeated chargebacks, reputational risk, or insolvency;

(c) Upon termination, open orders already submitted will be honored unless PSS elects otherwise; Partner branding will be removed from PSS systems within thirty (30) days; final payout will be calculated and remitted no later than sixty (60) days after termination, net of any open disputes or amounts owed;

(d) Sections on payments, intellectual property, confidentiality, non-solicitation, non-circumvention, liability and indemnity, data and privacy, dispute resolution, and survival remain in effect after termination.

A11. No exclusivity; no minimums. This Addendum is non-exclusive. PSS may operate competing storefronts, work with other partners (including in Partner's geographic area), and sell directly to end customers. Partner has no minimum-volume commitment, and PSS has no minimum-revenue commitment.

A12. Independent contractors. The parties are independent contractors. This Addendum does not create a partnership, joint venture, agency, franchise, employment, or fiduciary relationship.

A13. Compliance. Partner represents that it is duly licensed, insured, and authorized to operate as a funeral home or end-resale business in its jurisdiction, and complies with all applicable funeral, consumer-protection, advertising, telemarketing, and privacy laws (including the FTC Funeral Rule where applicable).